Privacy Policy

Onestop Integrity Ltd customer privacy notice 
This privacy notice tells you what to expect us to do with your personal information. 

•  Contact details

•  What information we collect, use, and why

•  Lawful bases and data protection rights

•  Where we get personal information from

•  How long we keep information

•  How to complain

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Contact details 
Email 
info@onestopintegrity.com 

What information we collect, use, and why 
We collect or use the following personal information for dealing with queries, complaints or claims: 

•  Names and contact details 

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Lawful bases and data protection rights 

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Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. 

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s 
website: 

• Your right of access - You have the right to ask us for copies of 
  your personal information. You can request other information such 
  as details about where we get personal information from and who 
  we share personal information with. There are some exemptions 
  which means you may not receive all the information you ask for. 
  Read more about the right of access. 

• Your right to rectification - You have the right to ask us to correct 
  or delete personal information you think is inaccurate or 
  incomplete. Read more about the right to rectification. 

• Your right to erasure - You have the right to ask us to delete your 
  personal information. Read more about the right to erasure. 
   Your right to restriction of processing - You have the right to 
  ask us to limit how we can use your personal information. Read 
  more about the right to restriction of processing. 

• Your right to object to processing - You have the right to object 
  to the processing of your personal data. Read more about the right 
  to object to processing. 

• Your right to data portability - You have the right to ask that we 
  transfer the personal information you gave us to another 
  organisation, or to you. Read more about the right to data 
  portability. 

• Your right to withdraw consent – When we use consent as our 
  lawful basis you have the right to withdraw your consent at any 
  time. Read more about the right to withdraw consent. 

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If you make a request, we must respond to you without undue delay and 
in any event within one month. 

To make a data protection rights request, please contact us using the 
contact details at the top of this privacy notice. 

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Our lawful bases for the collection and use of your data 
Our lawful bases for collecting or using personal information for dealing 
with queries, complaints or claims are: 

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• Legitimate interests – we’re collecting or using your information 
  because it benefits you, our organisation or someone else, without 
  causing an undue risk of harm to anyone. All of your data protection 
  rights may apply, except the right to portability. Our legitimate interests 
  are:

             - Information is collected for the purpose of answering service 
               queries only, following completion of our contact us form. 

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 For more information on our use of legitimate interests as a lawful basis you 
can contact us using the contact details set out above.  

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Where we get personal information from 

•  Directly from you 

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How long we keep information

“No longer than is necessary for the purposes for which it was collected”. 
Typically, 30–90 days after last contact. 

For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above. 

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How to complain 
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. 

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. 

The ICO’s address: 
Information Commissioner’s Office 
Wycliffe House 
Water Lane 
Wilmslow 
Cheshire 
SK9 5AF 

Helpline number: 0303 123 1113 
Website: https://www.ico.org.uk/make-a-complain

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Last updated 27/11/2025